How to Successfully Work from Home with HughesNet

We are doing everything possible to make sure you stay connected in this challenging time. Because so many of you are now working and studying from home, it’s important to know what works well with HughesNet, and how to get the most productivity from the applications that you use. 

Tested applications that work well with HughesNet

What you need to know about VPNs

Using video applications with HughesNet

Static IP

FCC guide to Scheduling Internet Usage

Phone and Conference Calls

 

These applications work well with HughesNet:

•    Office365 - Creating, Editing, and Sharing files via OneDrive

•    Microsoft Teams - Chat, Document sharing and editing (although large files may take a while to share or download if you are not editing them in the cloud)

•    Google G Suite apps - Creating, Editing, and Sharing files via Google Drive

•    Google Hangouts Chat - Chat, document/image sharing, and integration with G Suite apps

•    Google Classroom - Viewing class activity, taking quizzes, taking and submitting assignments.  

 

Useful tips for other applications:

•    VPNs, such as Check Point Remote, FortiGate, FortiClient, Cisco AnyConnect  

For many of your business activities, you may not need to be connected to your Corporate network. If you do need to use a VPN, please try to limit your activities while connected. If you remain in the VPN for internet activities which do not require VPN access, it can potentially slow the network.

Consult with your company's IT department to learn if Split Tunneling is an option. This feature is recommended because it can improve performance while connected to your VPN.

What is a Virtual Private Network? A VPN is an added layer of protection. This layer of protection is only typically used when sensitive data is transmitted over the internet. To achieve this added layer of protection, data is encrypted or converted into a code that only the receiver can read. This encryption process requires the data to be encrypted and un-encrypted on both sides of the transfer. The encryption and un-encryption process can add time to the delivery. For typical cloud based applications a VPN is not required.

Do VPNs work with HughesNet? VPNs can work with HughesNet.  For many of your business activities, you may not need to be connected to your Corporate network. If you do need to use a VPN, we recommend you try to limit your activities while connected. If you remain in the VPN for internet activities which do not require VPN access, it can potentially slow the network and will also use more of your service plan data.

Do I need to be constantly logged into my VPN to work from home? For many of your business activities, you may not need to be connected to your Corporate network. If you do need to use a VPN, please try to limit your activities while connected. If you remain connected to your VPN for internet activities which do not require VPN access, it can slow down your service. You should consult with your company's IT department to learn if Split Tunneling is an option. This feature is recommended because it can improve performance while connected to your VPN.

What activities/applications might I need to be logged in for? Certain corporate systems might require you to log into your VPN to gain access. You should consult with your company's IT department to learn which ones require a VPN.

What activities/applications should work even if I am not logged into a VPN? Your cloud-based applications will work without being logged in, as will many of the business applications you probably use.

What should I expect when I am logged into my VPN?  You may see an impact to your speeds while logged into your VPN.

 

•    Video in Microsoft Teams, Zoom, and other meeting applications – We recommend that you avoid using video sharing in meetings if possible. If you must use video, then try to avoid using both audio and video together. Instead, dial in using a mobile or home phone line for your audio.

 

•    Uploading Instructional and other videos

Uploading and posting videos to sites like YouTube may be extremely slow during times of congestion. 

To best upload videos from your phone, we recommend you select either 720p, 1080p, 1280 x 720 or HD from your camera video settings. This will vary by phone and camera. For most phones this can be found under Settings. These resolutions use significantly less storage space than other options. In addition, we recommend using 30 frames-per-second (fps) rather than 60, unless you are attempting to capture smooth high speed action. These smaller video files can be uploaded and shared much more quickly than their very-high resolution counterparts.

 

•    Static IP –  For the majority of business applications, a static IP is not required. However, if your company transmits highly sensitive data over a VPN, it may require you to have a static IP. Please consult your company IT department if you believe this to be the case.

 


•    Scheduling your Internet Usage – To help get an optimal experience online, try to avoid performing heavy activities such as streaming video, playing graphics-intensive games, and using a virtual private network (VPN) for work simultaneously. The Federal Communications Commission (FCC) has recommended that all internet users consider working flexible hours, if they have the ability to do so. This can help  spread out data usage and avoid slow internet speeds due to congestion. Read the Consumer Guide: Home Network Tips for the Coronavirus Pandemic published by the FCC to review this tip and more.


Phone and Conference Calls

•    For the best voice quality, dial into your online meetings, such as such as WebEx, Teams, GoToMeeting, etc, using your cell phone, analog phone line or HughesNet Voice line.