What should I do If I have issues with Google Chromebook?

If you are experiencing issues with your Google Chromebook connection, you may need to resolve it by removing and re-connecting to the Hughes network. Follow the steps below to resolve:

1.    Forget your current network. 

  • Sign into your Chromebook with the account designated as the owner
  • At the bottom right, select the time
  • Select Settings
  • In the "Network" section, select Wi-Fi
  • Select Known networks
  • Find the wireless network showing in the network settings, then select More Forget

2.    Restart your Chromebook.
3.    Navigate back to the Wi-Fi settings under your ‘Network’ section and select the Hughes 5G network. The network name will start with: hug5g.
4.    Try using your Chromebook to see if it’s working properly.


If you are still experiencing issues, please call us at 866-347-3292.