What is Hughes' Equipment Warranty?

Learn more about the warranty on the HUGHES equipment

HUGHES Limited Warranty

HUGHES warrants to the original buyer that under normal use and wear the Equipment, which includes the Indoor Unit (satellite modem), Power Supply, and Outdoor Unit (Antenna and Radio Assembly), will be free from defects in material and workmanship for the warranty term specified in the Subscriber Agreement executed at the time of initial activation. Any Equipment replaced or repaired under this warranty will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. This warranty is not transferable.

If under normal use and wear, the Equipment becomes defective in materials or workmanship during the warranty period set forth above, HUGHES shall at its option, and at its expense, perform one of the following:

a)    Repair or replace the defective Equipment within thirty (30) days of the date the defective Equipment was returned to HUGHES’ designated address at your expense, to cause it to comply with the terms of HUGHES' Limited Warranty. Reconditioned replacement components, parts, units, or materials may be used if the Equipment is repaired or replaced.
b)    If repair or replacement is not commercially practicable, return the original price paid by you for the defective Equipment. If service to the Outdoor Unit is required, HUGHES will, at its expense, repair or replace it pursuant to the Limited Warranty. Reconditioned replacement components, parts, units, or materials may be used if the Equipment is repaired or replaced.
c)    Upgrade the Equipment to a later generation product that performs the same function and complies with the terms of HUGHES' Limited Warranty.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To request Limited Warranty service you must contact HUGHES’ Customer Service, toll-free, at 866-347-3292 within the Limited Warranty period.

This Limited Warranty will be void in its entirety if the Hardware is serviced by anyone other than HUGHES or a HUGHES-Authorized Service Center. HUGHES neither assumes nor authorizes any Authorized Service Center or any other person or entity to assume any other obligation or liability beyond that which is provided for in this Limited Warranty.

This Limited Warranty does not cover damage or affected operation of the above referenced Equipment resulting from:
•    Nonprofessional installation; repointing of the Antenna; removal, repair or disassembly of Equipment by anyone other than a HUGHES-Authorized Service Technician
•    Failure to follow instructions
•    Fire, flood, wind, lightning, earthquake or other acts of God
•    Spills of food or liquids
•    Problems with electrical power
•    Misuse, abuse, accident, vandalism, alteration, or neglect
•    Use in combination with other external devices not manufactured or provided by HUGHES

This Limited Warranty does not cover items in the following categories:
•    Software provided by any party other than HUGHES
•    External devices not manufactured or provided by HUGHES
•    Any payments for labor or service to representatives or service centers not authorized by HUGHES


Disclaimer of Warranty

EXCEPT AS SPECIFICALLY PROVIDED ABOVE, THE EQUIPMENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, HUGHES DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE EQUIPMENT IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE EQUIPMENT IS ASSUMED BY YOU. HUGHES MAKES NO REPRESENTATION OR WARRANTY REGARDING THE INSTALLATION OF THE HARDWARE.

No oral or written information or advice given by HUGHES, its dealers, distributors, agents or employees, shall create a warranty or in any way increase the scope of this warranty, and you may not rely on any such information or advice. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

All liability and obligations of HUGHES under this Limited Warranty shall terminate upon expiration of the applicable warranty period provided herein. This Limited Warranty sets forth the entire responsibility of HUGHES with respect to the Equipment. HUGHES shall have no further liability to you or to any third party arising from the sale of the products whether based on warranty, contract, negligence or other theories of liability. HUGHES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE ARISING OUT OF HUGHES' BREACH OF THIS LIMITED WARRANTY, WHETHER SUCH DAMAGES AROSE IN CONTRACT OR TORT, AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE. In no event shall HUGHES' liability exceed the amount paid by you for the effective Hardware.

This Equipment is protected by domestic and/or foreign patents issued and pending. HUGHES also maintains proprietary rights to certain hardware and software components of this Equipment. 1500141-0001 Rev. B