In the event you have slow or no internet connection, here are some details to help get you back up and running.
It is unusual to experience slow or no connectivity. There are occasions however, such as weather, which may interrupt service. In the event you have slow or no internet service, here are some potential causes.
1. Check the weather and line of sight:
Weather disturbances and other objects, such as trees, can interrupt the satellite’s line of sight and therefore provide a temporary disruption in service. If service does not resume after weather clears up, call Customer Care at 866-347-3292.
2. Check your usage:
Have you checked your usage lately? It is possible that you have exceeded your monthly Service Plan Data (Data Allowance). If you exceed your Plan Data, you will remain connected, but may experience slower speeds during high-traffic periods until the next billing cycle. You may also purchase Tokens to restore your service to full speed.
For heavy downloading, consider scheduling it during the Bonus Zone (2am – 8am local time). Learn more about the Bonus Zone. Always monitor your data usage via myhughesnet.com or the Hughesnet Mobile App.
Check usage now by signing in or registering on myhughesnet.com.
3. Check your hardware:
Are all the LED lights illuminated on your modem? The system light should be solid, not flashing. Are all of the cords connected from the modem to your computer or wireless router? If so, try powering down the modem and restarting. Unplug the power cord from the wall (not from the modem), wait 10 seconds, then plug it back. Also be sure to keep your modem in an upright position away from walls to allow it to get proper air flow.
If you are using a Wi-Fi device, such as a laptop, smartphone or tablet, ensure that your device is enabled to receive Wi-Fi in the Settings and that it is detecting your internet signal. You may need to restart the device and re-enter your Wi-Fi password.
Consider your Wi-Fi router’s age. If your router is older than 3 years, you may want to consider purchasing a new one. Older routers have a lower signal strength than newer routers.
4. Sharing the internet:
When multiple devices are connected to a single internet source, it may result in slower service. This may include laptops, smartphones, tablets and other Wi-Fi devices.
In addition, make sure your internet signal is secure by establishing a wireless password (also called a network key) to increase security and keep your internet only available to those devices you want to share it with. Refer to your wireless router for instructions on creating or changing your wireless password.
5. VPN:
Are you trying to work on a VPN?
VPN usage will reduce the speed of your internet service by up to 70%. Once the VPN is disconnected, the speeds should be back to normal.
If none of the solutions above help restore your connectivity, contact a Customer Care representative at 866-347-3292.