Repairs & Returns
If you have submitted an equipment repair or return and Customer Care has issued you a Return Merchandise Authorization (RMA) view the article for step-by-step help. ▶
Frequently asked questions for customers with HughesNet Business Internet Continuity service
Follow these steps to add a wireless router to your HughesNet Internet Continuity setup.
Read this article to learn about how weather may affect your Internet connection. ▶
Instruction Guide for HughesNet Business Internet Continuity Customers.▶
Follow these steps to pair your device to your HT2000W Wi-Fi modem.
Click here to learn tips and trick that will help you get the most out of your HughesNet service.▶
Click to learn which Wi-Fi modem we recommend. ▶
This article will explain the Fair Access Policy. ▶
This article will explain Service Plan Data. ▶
Learn more about gaming and streaming through your game system using HughesNet satellite Internet. ▶
In the event you have slow or no Internet connection, here are some details to help get you back up and running. ▶
This article list the smart home devices that HughesNet can support. ▶
This quick start guide provides general information for your HT2000W satellite modem. ▶
This user guide provides information for your HN9000 satellite modem. ▶
This user guide provides information for replacing the HT1X00 satellite modem. ▶
This guide provides general information for your HT1100 Satellite Modem. ▶
If you exceed your service plan data, you can keep going at reduced speeds until the next service month. ▶
Use these instructions to set up your Hughes Wi-Fi Booster to your HT2000W Satellite Modem. ▶
HughesNet HT2000W modem provides two networks, a 2.4GHz and 5GHz. Identify which is best for you. ▶
Your wireless surveillance cameras should provide peace-of-mind without the worry of exceeding your monthly Internet data usage. Below we provide four recommendations to maximize the benefits of your home Wi-Fi security system and Service Plan Data. ▶
Can I make Wi-Fi calls over HughesNet using my cell phone?
Making calls over Wi-Fi via HughesNet (or any satellite service) is not recommended due to signal transmission latency. However, HughesNet offers a Voice over IP (VoIP) service which uses a different technology from Wi-Fi calling for reliable, clear calls. Learn more about HughesNet Voice.
Click to learn more about HughesNet Voice Service and view some frequently asked questions.▶
Click to learn what is included with your HughesNet Voice installation.▶
Click here to learn about what information is required for the transfer request form.
The timing of completion depends on the accuracy of the information provided on the submission form and the response time of your previous carrier. It can take up to 2 weeks to complete the phone number transfer. Your previous phone service must remain active during this time.
You can use your HughesNet Voice issued telephone number while your phone number is in the process of transferring. All outgoing and incoming calls will function as normal. You will be notified by email when your phone number transfer has been successfully completed.
You will be notified by email when your phone number transfer has been successfully completed. You will also be notified by email if there is an issue. Emails will be delivered to the email address you provided when you registered on Web Self Care.
If your request fails you will receive an email with instructions on why the port request failed, and you will need to resubmit the form again. It may take up to 2 weeks to complete the new request.
This helpful list shows all of the countries included in the HughesNet Voice International Calling Plan, along with their country code prefix. ▶
If you are eligible to transfer your phone number from your previous provider to HughesNet Voice, this video will show you how to submit the number porting request. ▶
No, we do not recommend doing this. In the rare case that you do have to dial 911 and you are at your vacation home, emergency responders will go to the installation address (i.e. your primary home) vs. the vacation home. You can’t update/switch the emergency address between the two locations.
HughesNet Voice is available nationwide but not all areas offer phone numbers with local area codes. Customers who opt to get HughesNet Voice service in these areas have the option to select from available non-local phone numbers. Customers can select from area codes that best encompass regions where friends and family reside to minimize the possibility that the callers will incur long distance charges (although today many phone plans include long distance so this shouldn’t affect most callers).
Yes. Contact Hughes Customer Care at 866-347-3272 and they can facilitate your Voice move request. You will retain your existing phone number. You can request a change of your phone number after you have moved. You can get a local phone number if local phone numbers are available at your new location, or you can get a non-local number.
You cannot connect existing multiple phones which are connected to your house phone wiring to the ATA. You can connect one phone unit to the ATA directly (not through your existing house phone wiring). If you want to use multiple phones, you will need a cordless phone system, and connect the base station to the ATA.
911 calls can be made immediately upon activation of service. However, with E-911, the customer’s address information is sent to the emergency answering point along with the call. The address information will not be available until the next day for new telephone numbers, but address information for existing (ported) numbers will be available immediately upon activation of service.
RSCP (Resale Service Change Prohibited) is a block placed on their account by the customer’s existing telephone provider. The block was put on the account upon the request of the customer to prevent any changes being made to the customer’s account without their express and direct permission. This block will prevent a telephone number from being ported away from the existing provider to Hughes. The customer will have to be contacted and instructed to call their existing telephone provider to remove this block to transfer their telephone number to Hughes. This only affects ported telephone numbers and does not impede the processing of orders with new telephone numbers
Because of the manner in which telephone calls are transmitted over the network, alarm systems, fax machines, and credit card terminals will not work properly using the HughesNet Voice service.
TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer’s TTY equipment. Hughes does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment.
Life Alert is a monitoring service where the customer contracts with a monitoring company and receives a device for monitoring the health and mobility of the customer. When the customer has a medical issue or problem, the monitoring device dials the service provider and informs the service provider of an issue with the customer. Life Alert does not work with the HughesNet Voice service.
Yes. You just can’t receive collect calls.
The ATA will support one phone line (Phone 1).
The ATA does NOT connect to your home telephone wiring. Do NOT connect the ATA to a telephone wall jack in your home. Your analog telephone or the base station of your cordless phone should only be connected to the Phone 1 jack of the ATA. When the base unit of a cordless phone system is connected to the Phone 1 jack of the ATA, you can use all the cordless phones that you purchased as part of your cordless phone system.
Yes, you can elect to have a different long-distance provider. You will still have to buy the standard service from Hughes, which includes unlimited domestic U.S. long-distance service. You simply need to give Hughes the name of their long-distance provider, and all long-distance calls will be directed to that long-distance carrier.
No, the HughesNet Voice service does not support or provide Directory Assistance.
No, you cannot make calls if you choose to seasonally suspend your service.
If you qualified for a local number: Yes. When you register for HughesNet Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is placed, it cannot be canceled by Hughes. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.
If you did NOT qualify for a local number, you can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to HughesNet.
You must have a pre-subscribed international plan from Hughes in order to make an international call. However, you can receive international calls.
You can upgrade to the Unlimited International Calling Plan. However, if you revert to the International 200 Calling Plan, you will be charged a $25 transaction fee.
Currently there are two plans available for international calling. The International 200 Calling Plan gives you 200 minutes of calling to 60 countries. The International Unlimited Calling Plan gives you unlimited calling to 60 countries
HughesNet Voice comes with unlimited long-distance calling within the continental United States and Canada. You can also choose an add-on plan for international calling.
View this article for step-by-step direction for both laptops and PCs. ▶
Use this video to connect the Cisco Analog Telephone Adapter (ATA) to the HughesNet HT1100/1000 or HN9000. ▶
Use this helpful video to connect the Innomedia ATA to your HughesNet HT1000/1100 Modem. ▶
This guide will help you prepare your HughesNet Voice equipment for replacement. ▶
Data Tokens and Bonus Zone are additional data options for HughesNet customers▶
Account & Billing
Customize your HughesNet email and SMS text communication preferences ▶
This article will help guide you through logging in if you forgot your User ID and Password. ▶
Customers with HughesNet and DIRECTV or Dish Bundles can learn more about their billing process. ▶
Here is how to modify your account password. ▶
Click here to learn more about Seasonal Suspension and how to temporarily suspend your HughesNet service. ▶
Read this article to learn how to get access to your inbox on the go with HughesNet email on your mobile device. ▶
Did you know you can have up to 10 HughesNet email addresses? Here are some tips to set up your email and manage your accounts. ▶