How do I submit a request to keep my current phone number?

Most new HughesNet customers can keep their existing telephone number. To do so, submit a number porting request following the instructions below.

What is Number Porting?

Number porting is the process of taking a telephone number previously used with another carrier, and transferring it to your new service. Simply put, porting allows you to keep your current telephone number.

Things to consider before submitting a port request

The process of transferring your current telephone number to HughesNet voice is simple; however there are a few things to be aware of before you initiate this process:

Customer Request

  • Only the customer can initiate this request. A HughesNet Customer Care representative can assist in walking you through the number porting process, but cannot complete on your behalf because you are the owner of the current telephone number.

Canceling your previous service

  • Do not cancel service with your current telephone provider until the number porting process has completed. If you cancel service with your old provider before the port request has completed, your previous telephone provider may recycle that telephone number and you could lose the ability to keep your number. Wait until you have received confirmation that your port request has finished before you terminate service with your current carrier.

Not an instant process

  • The process of porting a telephone number from a previous telephone provider to HughesNet Voice can take up to 10 business days. During this time period you will be assigned a telephone number from HughesNet so you can remain connected to friends and family.

Check your Email

  • We will keep you informed with periodic email messages during this process. Check your email frequently so that you don’t miss important updates.

Watch a step-by-step video walking you through how to submit a number porting request. Click here.

How to Submit a Port Request

1. Sign in or register on then click on 'My Services'.

2. Next, click on 'Manage' for Hughesnet Voice Service.

3. Log in or register to the HughesNet Voice Web Self-Care Portal. This second sign in is required to ensure your telephone information is secure. Start by entering your SAN and Zip code at your installation address. Then enter the email address you would like to use for this login.  This can be the same address you created to manage  your HughesNet account – or any other email address you want to use.  Then create a new password for the Web Self-Care Portal.

4. Next, you will be required to select additional security questions for the Web Self-Care Portal login. Remember your answers, as they will be required to recover your password if needed. When finished, click on the ‘Save’ button.

5. You are now registered for Web Self-Care. From here you can access all of the features associated with your HughesNet Voice account, such as call forwarding, voicemail, call rejection, simultaneous ring, and call records.

Next, select the "Port My Number" option at the top of the webpage.

6. The next page shown will collect information required to complete a number of transfer. Please provide the most accurate information possible to avoid a port rejection.

Click the hyperlink at the top of the page to read common reasons a port request could fail. Click on "?" to see helpful tips.

7. After you have entered all your information, click the 'Submit Port Request' button at the bottom of the page. From this point your request will take up to 10 business days to complete. You will receive email updates throughout the process.

In the event that your port request fails or is delayed you will receive an email explanation. Follow the step-by-step instructions in the email to resolve the issue.

If you have any further questions, please contact the HughesNet Customer Care at 866-347-3292. HughesNet for Business Customers call 800-347-3272.

How long does it take for the number transfer to complete?

The timing of completion depends on the accuracy of the information provided on the submission form and the response time of your previous carrier. It can take up to 2 weeks to complete the phone number transfer. Your previous phone service must remain active during this time.

What happens to calls when the number transfer is still in process?

You can use your HughesNet Voice issued telephone number while your phone number is in the process of transferring. All outgoing and incoming calls will function as normal. You will be notified by email when your phone number transfer has been successfully completed.

How will I know when the phone number transfer has been completed or if there is an issue with my transfer request?

You will be notified by email when your phone number transfer has been successfully completed. You will also be notified by email if there is an issue. Emails will be delivered to the email address you provided when you registered on Web Self Care.

What happens if something goes wrong with my phone number transfer request?

If your request fails you will receive an email with instructions on why the port request failed, and you will need to resubmit the form again. It may take up to 2 weeks to complete the new request.