What is the FCC Emergency Broadband Benefit program?

What is the FCC Emergency Broadband Benefit program?

The Emergency Broadband Benefit (EBB) is an FCC program that will provide a temporary discount toward broadband service for eligible households during the Covid-19 pandemic. Visit FAQs for more information about the program, eligibility criteria and how to apply.

How do I get the benefit with my HughesNet service?

Current HughesNet customers can apply for the discount at https://getemergencybroadband.org/ today. Upon approval, contact HughesNet Customer Care at 1-866-347-3292 and our agent will verify eligibility, provide plan details and sign you up for the EBB discount.

How do I know if I’m eligible? 

To find out if you are eligible to participate, visit https://getemergencybroadband.org/. This is not an automatic program; you must apply with the FCC National Verifier to qualify and receive this program benefit.  

If you have a question about your eligibility for this program, contact: 

(833) 511-0311 | 9 am-9 pm ET 
7 DAYS PER WEEK | EBBHelp@usac.org 

This program benefit cannot be combined with benefits from other federal or state programs. Note that The Emergency Broadband Benefit is limited to one monthly service credit per household. This includes any individual or group of individuals who are living together at the same address and share income and expenses. This benefit will end once the program funds are exhausted. 

How much does broadband service cost?

The Emergency Broadband Benefit provides a monthly discount for broadband service up to $50 per eligible household, or up to $75 per eligible household on Tribal lands. The discount will be applied to your broadband service, but the ultimate cost to you will depend on the eligible service plan you have. 

When and where will I see my EBB credit applied? 

If you are an existing HughesNet customer who has obtained approval through the FCC National Verifier and contacted Customer Care to apply it to your HughesNet account, then the FCC Emergency Broadband Benefit credit will appear on your next bill. View your bill on the HughesNet mobile app or at myHughesNet.com. 

What service plans are eligible for the Emergency Broadband Benefit?

Eligible plans include HughesNet Gen5 10 GB, 20 GB, 30 GB and 50 GB service plans in the contiguous United States. You can keep all your other HughesNet Optional Services if your Service Plan is eligible for this program. 

How long will the Emergency Broadband Benefit program last?

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

Can I cancel HughesNet while in the Emergency Broadband Benefit program? 

Customers may decide to terminate this service any time prior to the last day of the Emergency Broadband Benefit without an early termination fee. 

Note that all leased equipment must be returned to Hughes within 45 days of terminating your service. 

What happens when the Emergency Broadband Benefit program ends?

You will be notified by email and direct mail regarding the last date that the full benefit will apply to your bill. The notification will also include information about the cost of your broadband service after the program ends, should you choose to continue with the service. Important note: Your broadband service will end when the program ends, unless you request or opt-in to continue broadband service once the EBB program ends.

Have additional questions?

Check out the FCC's Broadband Consumer FAQs for more information about the benefit.